Enbishan
عنبيشن
Terms and conditions
Service and customer information
Enbishan — عنبيشن offers ordering from available branches. Provide accurate information, update it as needed and complete verification when required. Review your contact number, branch, service and order details before confirming.
Menu and service availability
Products, options, branches, coverage and opening hours are subject to actual availability. Adding an item to the basket does not guarantee availability until confirmation. If fulfilment becomes impossible, the team will contact you about the available resolution and your applicable rights.
Prices and fees
Applicable prices, fees and taxes, if any, are shown before the order is confirmed.
Currency, delivery and minimum order
Prices are in Saudi riyals. Delivery fees and any applicable minimum order are shown in the order summary before confirmation.
Pickup and delivery
For branch pickup, select the correct branch and follow preparation status. For car pickup, provide the necessary vehicle details and notify the branch of arrival using the available service. For delivery, provide an accurate address, location and reachable contact number. An incorrect location or inability to reach you may delay or prevent fulfilment; the team reviews the resolution with you under applicable rights.
Review, confirmation and amendments
Review the order summary, items, options, quantities, service, location and fees before confirmation, then follow its status in the system. Request amendments or cancellation through Contact us and link the order where possible. Submission does not automatically amend or cancel an order; handling depends on acceptance, preparation, fulfilment status and statutory rights.
Payment on arrival
Payment is collected on arrival using the methods available for the order: cash, card terminal or a split between them where offered. These terms do not indicate that online card payment is active. Review the total, payment method and change with the employee. Never send your card PIN, CVV or OTP in support messages.
Estimates and interruptions
Preparation and delivery times are estimates and may be affected by demand, traffic, weather or operational and technical interruptions. Follow order status and contact us about delays. These circumstances do not remove statutory rights concerning delay or failure to fulfil.
Complaints, refunds and privacy
Complaints and compensation or refund requests are handled through Contact us under the refund policy, order status and consumer rights. Delivery issues go to delivery management and financial reviews to authorized personnel, without automatic payout on submission. The privacy policy explains processing of information needed for the service.
Use, rights and applicable law
Fraud, impersonation, abuse of ordering or support, and attempts to access others’ information are prohibited. Abusive use may be restricted after review to protect the service while preserving statutory rights. These terms do not exclude mandatory Saudi consumer rights. Saudi law applies and competent Saudi authorities handle disputes and complaints. Arabic and English convey the same meaning; any discrepancy is handled in a way that preserves mandatory rights.
Updates will be published here with their effective date and do not remove mandatory rights relating to previous orders.
Effective / last updated: